Refund Policy

All purchases are one-time payments in Canadian dollars. Here is exactly what you can expect.

One Story Pass. If you have not used your pass on a story, ask within 30 days of buying it and you will get a full refund. A pass counts as used once the coach has worked on a story. If something went wrong with the tool and it did not do what we said it would, email us and we will review your case individually. If the coach fails to complete a request, the pass is released automatically so you do not lose it.

Founding Member. Ask within 14 days of buying and you will get a full refund. After 14 days, we will review a refund request only if the tool has failed to work as described and we could not fix it. If you upgraded from a One Story Pass, ask within 14 days and we will refund the CA$170 upgrade. You keep your original One Story Pass, and the upgrade price cannot be used again. If you upgraded by mistake, email us and we will sort it out individually.

What a refund does. When we refund a purchase, the access it gave you ends. Stories you have already saved stay in your account, but a refunded pass or Founding Member purchase no longer unlocks the coach.

How to ask. Email admin@BeckyColes.com from the address on your account, with the date of purchase. We answer within 3 business days. Refunds go back to the original payment method through Stripe, and your bank may take several business days to show it.

Disputes. Please email us before filing a chargeback so we can fix it faster. If a payment is disputed with your bank, access tied to that payment is paused while it is reviewed.

What we do not refund. We do not refund an account closed for abuse or login sharing, and we do not refund because a journalist did not reply or a story was not published. The tool helps you prepare. It cannot control what media do.